Refund policy

 

Returns & Refunds Policy

 


We want you to love your Lovièa purchase! Please read our returns policy carefully before placing your order.

 

 

 

Store Credit Only — No Refunds

 


We do not offer refunds for change of mind, incorrect sizing, or accidental purchases.

Eligible returns will be issued as store credit only.

 

 

 

Returns Eligibility

 

 

  • Returns are accepted on full-priced items only.

  • Items must be unused, unworn, and in original packaging with all tags attached.

  • Return requests must be made within 7 days of receiving your order.

  • Socks cannot be returned or exchanged due to hygiene reasons — all sock sales are final.

  • Shipping fees are non-refundable.

 

 

 

 

How to Request a Return

 


To start a return, please email us at sales@lovieaofficial.com with:

 

  • Your order number

  • Reason for return

  • Clear photos (if applicable)

 


If your return is approved, we will provide instructions for sending your item back.

Note: Customers are responsible for return shipping costs (unless your item is faulty).

 

 

 

Faulty Items

 


If you receive a faulty or damaged item, please contact us within 7 days of receiving your order.


Please include:

 

  • Your order number

  • Photos clearly showing the fault

  • A brief description of the issue

 


Once approved, we’ll offer a replacement or store credit and cover return shipping if necessary.